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Dokicare

Dokicare

Democratising Access to Healthcare.

With DokiCare, we created a TeleHealth app that prioritises patients, allowing them to connect with healthcare professionals instantly. The intuitive design facilitates in-home appointments and medical advice, making healthcare accessible anytime, anywhere.

Role:

Lead Designer

Industry:

HealthTech

context

  • Healthcare Accessibility: In Nigeria, access to quick and responsive healthcare services is a major challenge. Long wait times and overburdened hospitals make it difficult for patients to get timely medical attention.

  • Doctor Shortage: A growing number of doctors are relocating to other countries, leaving local health centers understaffed and patients underserved.

  • Patient Frustration: The current healthcare system forces patients to wait in long queues, often for hours, for consultations, leading to frustration and poor healthcare experiences.

How Might We?

  • Bridge the Healthcare Gap

  • Improve Onboarding

  • Reduce Wait Times

  • Enhance Doctor-Patient Interaction

Research, iteration & design

👩🏻‍⚕️

Doctors: Overwhelmingly cited Telehealth as the way to reduce self-medication and provide timely care. They also emphasised the importance of improving access to healthcare, especially during times when physical visits to hospitals are difficult.

Doctors: Overwhelmingly cited Telehealth as the way to reduce self-medication and provide timely care. They also emphasised the importance of improving access to healthcare, especially during times when physical visits to hospitals are difficult.

🤒

Patients:

  • Many users reported long wait times and the need to visit hospitals early to secure appointments, only to be delayed further by overloaded doctors.

  • Respondents noted the inefficiency in registration and consultation processes, along with the financial strain of repeated visits and appointments

Patients:

  • Many users reported long wait times and the need to visit hospitals early to secure appointments, only to be delayed further by overloaded doctors.

  • Respondents noted the inefficiency in registration and consultation processes, along with the financial strain of repeated visits and appointments

  • Online Appointment Booking: Patients can easily schedule appointments with doctors.

  • Real-time Consultations: Users can communicate with healthcare professionals via voice, chat, and video calls.

  • Doctor Profiles: Patients can view doctors’ bios and specializations to choose the right medical professional.

  • Billing and Payments: Secure online payments for consultations, with transparent billing.

  • Health Tips and Pharmacy Directions: Personalized health tips and directions to nearby pharmacies for prescribed medications.

Impact

DokiCare has significantly improved healthcare accessibility for over 35 million underserved demography in Nigeria. By bridging the gap between doctors and patients, reducing wait times, and providing on-demand medical services, it offers a convenient and effective alternative to traditional healthcare visits.

👩🏻‍⚕️

Doctors: Recognised Telehealth as a way to reduce self-medication and provide timely care. They also emphasised the importance of improving access to healthcare, especially during times when physical visits to hospitals are difficult.

🤒

Patients:

  • Many users reported long wait times and the need to visit hospitals early to secure appointments, only to be delayed further by overloaded doctors.

  • Respondents noted the inefficiency in registration and consultation processes, along with the financial strain of repeated visits and appointments

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